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CHK Mountford Surbiton office within top 5% of letting agents in the UK

CHK Mountford Surbiton office within top 5% of letting agents in the UK

Holly Gray, Surbiton Manager says  . . "I am absolutely delighted that CHK Mountford Surbiton have been categorised as 'Exceptional' in the 'Best Estate Agent Guide 2018' supported by Rightmove & the Property Academy which puts us within the top 5% of Letting Agencies Nationwide!! If that wasn't good enough, we are also the number one Letting Agency in Surbiton against 45 other competitors!

25,000 branches Nationwide were assessed over a 12 month period and scored against a unique set of performance and customer service criteria, using a combination of data analysis and mystery shopping and the top 20% were shortlisted based on the data collated by Rightmove and The Property Academy and then identified and categorised the branches into 'Highly Rated', 'Excellent' and 'Exceptional'.

This is a huge achievement and demonstrates what superb service we have to offer here at CHK Mountford Surbiton."



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15th May 2017

CHK Mountford celebrates after property Oscars win

CHK Mountford in Esher is honoured to have been awarded the Gold award for Best Lettings Agents in the South East (Surrey and Sussex) as rated by Landlords at the annual property Oscars, held last Friday (12 May).

In its 14 year, the ESTAS is an independent national award scheme dedicated to recognising exceptional estate and letting agents across the country. The winners are decided purely on the basis of customer feedback. This year over 34,000 people participated in the ESTAS research, one of the largest and rigorous surveys in the property industry - indicating just how personal and important buying, selling and letting a home is for people; and how important estate and letting agents are to helping customers achieve their goals.

CHK Mountford is part of Countrywide Ė which collectively helped more people to buy, sell and let homes than any other agent in the UK last year. Fittingly, Countrywide was also nominated for a record 91 ESTAS awards this year, winning 32.

Commenting on the CHK Mountfordís success at this yearís ESTAS, Sam Tyrer, Managing Director of Sales and Lettings at Countrywide, said: ďI am thrilled at CHK Mountfordís victory at this yearís ESTAS and even more delighted for the team as itís a great tribute to all of their hard work.  We always say that we put our customers at the heart of what we do and this award shows we are living our values to our own standards, as well as being judged against our peers, by the most important measure there is: customer satisfaction.
ďMy heartfelt congratulations and thanks to the whole CHK Mountford team in Esher.Ē

Gavin Fleming, Associate Director of CHK Mountford  in Esher said ďAt CHK Mountford, we  take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the extremely professional and personal service we provide and winning a Gold award at the ESTAS is a perfect way to demonstrate how good we really are.ď

Press Information
For more information on CHK Mountford please visit www.chkmountford.co.uk or contact Press Officer Hannah Wilmington on0207 802 3280 or email wilmingtonh@cwlondon.co.uk

CHK Mountford is a long established Letting Agent with over 28 yearsí experience in the Surrey Lettings market.

Specialising in Residential Lettings and Property Management, CHK Mountford offer both landlords & tenantsí an unrivalled and comprehensive letting service at the same time, adapting to each clientís individual wishes in order meet their requirements.  The company has an enviable reputation for being a market leading specialist Letting and Property Management Agent where quality of service and excellent reputation has become synonymous with CHK Mountford for over 28 years.

Firmly established as market leaders in Surrey, the Esher office agree rentals to many of the FTSE 100 companies, high net worth individuals and VIP tenantsí often achieving Surreyís highest value rentals and at the same time, manage some of the most desirable properties in the UK. The busy Surbiton office manages the largest property portfolio in Surrey and constantly agree rentals to many commuting, professional tenants that are drawn to the area.

CHK Mountford is a licensed member of ARLA (The Association of Residential Letting Agents), the regulatory body for Letting Agents, a coveted accolade in our industry which, one should always look for as a Landlord or Tenant.

Its core area of business spreads out over a wide radius to include;  Surbiton, Kingston Upon Thames, Esher, Thames Ditton, Cobham, Oxshott, Weybridge, Walton on Thames, East Molesey, East and West Horsley, Leatherhead, Epsom, Ewell, New Malden, Tolworth, Chessington and surrounds.


Really excited to mention CHK Mountfordís Esher office is now through to the next stage of the ESTAS awards for the category of Best Letting Agent (rated by Landlords) in Surrey.

The ESTAS is the largest award scheme of its kind in the UK residential property sector.  The scheme recognises the best agents, brokers, conveyancers and homebuilders for customer service based on ratings from thousands of customers around the UK. 

The ESTAS take place every April at the Grosvenor House Hotel in London when the countryís favourite property expert Phil Spencer hosts the awards in front of 1,000 of the UKís top property professionals.

Spencer, TV Property Expert says ďI think it says a great deal about a firm who takes part in The ESTAS.  They care about their reputation, they care about their customers and they care about their business.  Taking part sets companies apart from their competitors.  It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedbackĒ.


Gavin Fleming at CHK Mountford  said ďAt CHK Mountford, we  take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the extremely professional and personal service we provide, this is a perfect way to demonstrate how good we really are.Ē

Anyone for Tennis?

Whoever rents this apartment in a tranquil corner of Surrey can have use of this tennis court set within three acres of beautiful landscaped grounds,

What a month for compliments at CHK Mountford . . .

Erika F
a month ago -
 CHK Mountford are as friendly and helpful as they are efficient and professional - invaluable for a absentee Landlord such as I am one! Grateful for their ongoing excellent service, I recommend CHK Mountford most highly to anyone fortunate enough to be within their working radius! Furthermore, my tenants throughout the past decade, have also been delighted with the speedy attention and friendly work ethic with regard to any matters with which they might have needed help. I am a most satisfied Landlord safe in the knowledge that my property is in good hands. CHK Mountford make for a happy Landlord - and happy tenants!

Ashley K
in the last week -

Fantastic letting agents. From start to finish, I have found the staff to offer an exceptional service all round. From finding me a property that suits my needs, through to dealing with a leak on my kitchen tap efficiently. Every dealing I have had with them has been such a smooth process, something which is rare when dealing with other letting agents! I couldn't recommend CHK enough!


Pieter B
a week ago -
 CHK is customer focused and transparent about the letting process. This is supported with relevant and easy to understand documentation. Therefore their were no surprises during the process in terms of fees and required documentation. CHK's staff is friendly, professional, knowledgeable and supportive in order to find the place that suits you under the conditions that suits you. The process from first house visit till contract signature was well managed with timely and clear communications. CHK was recommended to me by my colleagues and I can only confirm that this was a good choice. I would use CHK again in the future.

Allan R
2 weeks ago -
A big "Thank you" to all the staff at CHK Mountford in Surbiton, especially Karen and Holly who were very professional and courteous. They are the best lettings agents I have dealt with in over 15 years. As a landlord I can highly recommend this company who found excellent tenants quickly and made the whole process from start to finish seamless. Their expertise in this field is second to none. I look forward to doing business with them again in the future.

Michael L
a month ago -
 Very helpful and friendly letting agency with professional and courteous staff. Always available to help and respond to issues in a timely fashion

Andrew P
a month ago -
We had an excellent experience with Lesley and CHK Mountford Esher. We arrived in Esher for the first time and Lesley met with us and quickly educated us about the area and letting opportunities in our budget. She then showed us properties and provided us with helpful information to consider about each. We ended up renting one property she showed us. Lesley is a delightful person, highly knowledgeable about the area, and earned our trust. We would highly recommend Lesley and CHK Mountford Esher.

Allan S
a week ago -
 I have been using CHK Mountford as a landlord for over 10 years and have found their service to be flawless. Their staff have always done what it takes to help resolve the inevitable issues that arise. In particular, Catherine Harris and Anne Williams have been exemplary in managing the letting and operations. Thank you!

Sarah T
a week ago -

We have been renting with CHK in Esher for just over 10 years. Anne & Catherine have been outstanding throughout that time. Both have been professional, understanding and have on many occasions gone the extra mile to ease any issues we have had. Out of all the agents we visited in the area CHK were by far the better agent, we cannot recommend them enough.

Tim B
in the last week -

What a landlord needs is good customer service, access to specialist knowledge of the latest state of play of the lettings market and its nuances, sensible advice for one's own particular property, introductions to the right kind of tenant, responsiveness, trust and a valued relationship. You get all that with CHK Mountford - such delightful, caring and professional staff members.